Trolex Ltd is a design and manufacturing company, serving various industries worldwide with safety instrumentation.
In order to best serve existing and potential customers, we collect and use personal information relating to individuals as part of our marketing activities and application diagnostics. This privacy policy sets out how Trolex Ltd collects and uses personal information about individuals.
We may collect the following information about you:
You may give us information about you by filling in a form, contacting us by phone or e-mail, or in person. The information you give us depends on the reason for you contacting us, but may include your name, job title, address, date of birth, e-mail address and phone number, personal identification documents and dietary requirements.
We use cookies to automatically collect information about individuals who visit our website. These cookies are stored only in the browser and are not accessed by, or shared with, any other service or third party.
We work closely with other organisations, such as business partners, distributors, analytics providers, search information providers, and we may receive information about you from them. The categories of information we receive from these sources may include your name, address, date of birth, e-mail address and phone number, personal identification documents, and dietary requirements.
We may also collect information about you from publicly available sources, such as media reports, in order to better understand the people we interact with.
Information we collect:
Our application collects non-personably identifiable diagnostic data such as fault analysis and performance logs. This information may include technical details about your device, such as its make, model, operating system, and Application version. In addition, Files may store log files containing diagnostic information on the user's device.
We collect non-identifiable information about your use of our Services, including but not limited to interactions within the Application and usage patterns. Furthermore, our Application uses certain Microsoft services including Microsoft AppCenter, and Microsoft Partner Center to collect usage data. AppCenter data is kept for 30 days. Please note that any information we collect is non-identifiable and does not include any personal data. We do not share collected information with any third parties. How we use specific application information:
We may use the aggregated information to diagnose and address any unexpected issues that may arise during the use of our Application. This may include analysing diagnostic data, such as fault analysis and performance logs, to identify the root cause of the issue and develop a solution to resolve it.
We may use the information to identify and analyse usage trends for our Services and Application. This may include analysing aggregated usage data to understand how users interact with our Services and to measure their utilization intensity. We may use this analysis to improve the functionality, usability, and performance of our Services and to inform future development decisions.
We need to obtain, store and use information about you for legitimate business purposes – namely, so that you can enjoy and benefit from our products and services. We may use information we hold about you in the following ways:
We may also share your personal information to third parties, if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect our rights, property, or safety of our customers, or others.
Data protection law sets the lawful legal bases (or conditions) which allow us to collect, hold and use your personal information. These are:
For the purposes of our own legitimate interests. We believe that we have a legitimate interest in being able to provide information about our products and services to our customer organisations. As set out in this notice, this sometimes requires us to collect and use personal information about individuals. We only use this legal basis where these interests are not overridden by your interests and fundamental rights or freedoms.
Where we have entered into a contract with you. In these circumstances, we may need to process your personal information in order to fulfil the contract. For example, this may apply if you attend one of our events, whether that be at Trolex or at an exhibition.
Where we are under a legal obligation to process personal information. For instance, we are required to collect certain information in accordance with our obligations under equalities legislation.
We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.
You have the right to request from us access to your own personal information. This is sometimes known as a 'subject access request'. You also have the right to ask us not to process your personal data for direct marketing purposes.
From 25 May 2018, you will have additional rights to request that:
Many of the rights listed above are limited to certain defined circumstances and we may not be able to comply with your request.
If you are dissatisfied with how we are using your personal information, or if you wish to complain about how we have handled a request, then please contact info@trolex.com, and we will try to resolve any issues you may have.